Policies & Terms

BlueShark Clean Services LLC

  • Services

  • We provide residential and commercial cleaning as agreed in your service quote or order.

  • Scope of work is listed on your invoice. Any additional tasks requested on-site may incur extra charges.

  • Scheduling & Appointments

  • Appointments are scheduled by date and time window. Arrival within the window is standard.

  • We will notify you of any changes or delays when possible.

  • Please make sure utilities such as water and electricity are active during your cleaning.

  • Cancellations & Rescheduling

  • Customer cancellations or reschedules must be made at least 24 hours before the scheduled appointment.

  • Cancellations or reschedules made less than 24 hours prior will incur a $50 fee.

  • No-shows will be charged the $50 cancellation fee and may require prepayment for future bookings.

  • Payment & Fees

  • Payment is due as specified on the invoice: at time of service, electronically, or by the agreed billing cycle.

  • Returned payments incur bank or processing fees charged back to the customer.

  • Past-due accounts may be suspended or turned over for collection.

  • Supplies & Equipment

  • We provide standard cleaning supplies and equipment for scheduled services.

  • If you prefer specific products (e.g., fragrance-free, green/eco and pet-friendly products, or specific brands), please notify us at least 48 hours before service. We will accommodate when possible; special supplies may incur an additional charge.

  • If you provide supplies, we are not responsible for damage or performance issues resulting from those products.

  • Satisfaction is important to us — we want every client to feel safe and cared for after every visit.

  • Customer Privacy

  • Any client information collected through our website, forms, calls, and emails will be used only for providing estimates, scheduling, and communicating.

  • We do not share, sell, or distribute client information to third parties under any circumstances.
    All payment information is processed securely through client chosen payment method (e.g., PayPal, Zelle, or other forms of payment).

  • Access to Property

  • Customers are responsible for providing access to the property at the scheduled time (key, code, unlocked door, caretaker, etc.).

  • If we cannot access the property at the scheduled time and no alternative arrangement is made within a reasonable time, the visit may be treated as a cancellation and the $50 fee may apply.

  • We are not responsible for loss or damage to items left unsecured. Please secure valuables and fragile items prior to service.

  • Right to Refuse or Stop Service

  • We reserve the right to refuse or stop service at any time for any of the following: unsafe conditions, aggressive pets, hazardous materials, refusal to secure valuables, or any situation that could cause harm to staff or property.

  • If service is stopped for these reasons, you may be charged for the work completed and/or the $50 cancellation fee.

  • Damage & Liability

  • We take care to avoid damage. Report any damage within 24 hours of service for prompt review.

  • We are not responsible for pre-existing conditions, pre-existing damage, or items in poor repair.

  • Liability for any proven damage caused by our staff is limited to repair or replacement up to the amount paid for the specific service visit, unless otherwise stated by law.

  • Pets

  • Please secure pets during service. If pets interfere with service or pose a safety risk, we may stop work and charge the cancellation fee.

  • Satisfaction & Complaints

  • If you are not satisfied with any part of the service, notify us within 24 hours and we will remedy the issue promptly at no additional charge, subject to inspection and reasonable conditions.

  • Changes to Terms

  • We may update policies and terms as needed. Current terms apply to services booked after the updated policy date.

Contact information for scheduling, cancellations, or issues is provided on your invoice. By booking or accepting services, you agree to these terms and policies.

Contact Information :

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* For any questions, comments,concerns, or rescheduling, please contact us directly:
> Phone: 302-236-5124
> Email: hello@bluesharkclean.com
> Serving Sussex County, Delaware, and surrounding areas